This week, we'll be running a series of customer support-related Q&A sessions, competitions and surveys, all aimed at making you aware of how we work, and getting your thoughts on how we can improve.

Read Mod Kelvin's blog now for an under-the-hood look at RuneScape Customer Support, and browse the timetable for a Q&A event that suits you, should you have any questions.

Read more: runescape.com/